I am from (Insert State Here). What are the laws in my state for getting growler fills?
Please consult the following resource for specific growler fill laws in your state: http://www.brewersassociation.org/government-affairs/laws/growler-laws/ Last updated: Mon, Mar 2 2015 3:27 pm EST
How much does the Juggernaut weigh?
The Juggernaut weighs 3.8 pounds (1.72 KG) Last updated: Mon, Mar 2 2015 3:30 pm EST
What’s the best method to clean my Juggernaut?
We would recommend either running your Juggernaut through a cycle in your dishwasher, or hand washing it with mild detergent. Last updated: Mon, Mar 2 2015 3:30 pm EST
What is the volume of the Juggernaut growler?
The volume of the Juggernaut growler is 128 oz, or 1 full gallon. (8 pints) Last updated: Tue, Mar 3 2015 4:04 pm EST
What are the dimensions of the Juggernaut™?
The Juggernaut is 14.75” tall without the kegulator, and 17” tall with the Kegulator on. The body is 6” wide, and the body to the edge of the handle is 8.5” wide. Last updated: Tue, Mar 3 2015 4:04 pm EST
When do I select the color of growler I would like?
After the campaign ends we will send out a confirmation survey asking you which color you would like. Last updated: Tue, Mar 3 2015 4:04 pm EST
When do I get the 20% off coupon code?
After the campaign ends, we will send an email to each backer with a unique coupon code. Last updated: Tue, Mar 3 2015 4:04 pm EST
My state requires for me to have a Surgeon General warning label on my growler, is this provided?
Yes, each Juggernaut includes a Surgeon General warning label for states that require it. Last updated: Tue, Mar 3 2015 4:04 pm EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.